Shipping policy
Shipping Policy
Last Updated: May 6, 2026
Thank you for shopping with TreadTech. We are committed to providing a smooth and reliable shipping experience for our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment is received and verified. Orders are not processed or shipped on weekends or holidays.
Orders containing multiple items may arrive in separate shipments.
Please note that high order volumes, holidays, or carrier delays may impact processing times.
Shipping Times
Estimated delivery times vary depending on your location and shipping method selected at checkout.
Estimated shipping times:
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United States: 7–12 business days
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International: 7–21 business days
Please note that shipping times are estimates only and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take several business days to appear depending on the shipping carrier.
Delayed Shipments
TreadTech is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping and billing information is accurate before placing an order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at info@treadtech.us.
Lost or Stolen Packages
TreadTech is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at info@treadtech.us with your order number and photos of the damaged item and packaging so we can assist you.
Contact
For any shipping-related questions, please contact us at: